Eric Kloss| PMP, CMA
Leading Complex Transformations | $10M–$30M Scale
Timeline
2023–Present: Director, Digital Projects
Discovery Senior Living | Led $5M digital transformation, 423 communities, 15% conversion lift, 85% adoption by day 90.
2022–2023: Senior Consultant, Data & Analytics
Orbit Systems | Advised on enterprise-wide analytics improving data-driven decision making for clients.
2021: Director, Field Service
BusPatrol | Oversaw field operations, optimized implementation for transportation hardware.
2011–2021: Vice President, Operations Support & Technology
First Student | $28M GPS fleet ($20M annual benefits), $12M AI platform (96% IRR), 50,000-employee payroll consolidation.
Certifications
PMP
Project Management Professional, 2012
CMA
Certified Management Accountant, 2006
Professional Summary
Enterprise operations leader with 15+ years scaling $10M–$30M digital transformations, infrastructure programs, and technology initiatives across healthcare, transportation, and SaaS. At Discovery Senior Living, I directed digital programs for a 423-community portfolio, managed a $5M vendor ecosystem and a 45-person team, achieving a 15% conversion lift and $28M revenue pipeline. At First Student, I led a $28M fleet program, Project Adiona ($12M AI platform), and payroll consolidation for 50,000 staff.
Education
M.S. Financial Economics
Boston University, 2003
B.S. Business Administration & Economics
University of Mary Washington,
1998 (Cum Laude)
Signature Programs & Transformations
| Program | Employer | Years | Investment | Outcome |
|---|---|---|---|---|
| HubSpot CMS/HubDB (350 sites) | Discovery Senior Living | 2025 | $1.89M | $28M pipeline; 15% lift |
| MarTech Consolidation | Discovery Senior Living | 2024–25 | Run-rate | 10→6 vendors; 20% savings |
| JobsOhio Analytics (27 dashboards) | Orbit Systems | 2022–23 | Consulting | 50% faster insights |
| Salesforce Field Service | BusPatrol LLC | 2021 | Ops budget | 99% dispatch; 20% faster |
| Project Adiona—AI Routing ($12M) | First Student | 2018–19 | $12M CapEx | 96% IRR; 10k tablets |
| FirstView Student Tracking | First Student | 2016–18 | $3M CapEx | 25% satisfaction; GPS |
| Enterprise Payroll (50k employees) | First Student | 2012–13 | Consolidation | 22 systems→1; 99% accuracy |
| GPS & EVIR Fleet (44k buses) | First Student | 2009–12 | $28M CapEx | $20M annual benefits |
The Problems I Solve
I have a passion for solving complex problems and delivering results. Not simple ones. The truly complex ones: where strategy and execution collide, stakeholders disagree, and one misstep derails millions in investment.
Most people avoid these. I seek them out. For 15+ years, I've specialized in untangling them. A $28M infrastructure program that nobody could scale? I solved it by integrating governance, vendor coordination, and change management into one system, delivering $20M+ in annual benefits. A 350-site replatform that looked like chaos? I solved it through clear sequencing, right team structure, and aligned metrics that generated $28M in revenue pipeline.
That's what drives me: the challenge of solving what others can't, and the satisfaction of watching it compound into durable competitive advantage.
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